Responsible Gaming
Gaming Should Be Entertainment
At Sustain Northern Rivers, we believe that online gaming should be enjoyed as a form of entertainment only. Gaming is never a reliable way to earn money or solve financial problems. Please gamble responsibly and only with money you can afford to lose.
We are committed to promoting safer gambling practices and supporting our players in maintaining healthy gaming habits.
Age Verification
In Australia, you must be at least 18 years of age to participate in online gambling activities. We take age verification seriously and comply with all Australian gambling laws and regulations.
If you are under 18, please do not attempt to access gaming services. If you are aware of a minor accessing gambling services, please report this immediately to the relevant authorities.
Warning Signs of Problem Gambling
Please be aware of the following warning signs that may indicate problem gambling:
- Spending more time or money on gaming than intended
- Chasing losses by continuing to gamble to recover money lost
- Hiding gambling activity from family, friends, or partners
- Neglecting work, studies, or personal relationships due to gaming
- Experiencing anxiety or irritability when not gambling
- Using gaming as an escape from stress, depression, or other problems
- Borrowing money or using credit to finance gambling
- Lying to others about the extent of your gambling
- Unsuccessful attempts to reduce or stop gambling
- Feeling a need to gamble with increasing amounts of money to achieve the same excitement
If you recognise any of these signs in yourself or someone you know, please seek help immediately.
Self-Help Tools & Safer Gaming Features
We provide the following tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose during a gaming session
- Reality Checks: Receive periodic reminders of how long you have been playing and how much you have spent
- Session Limits: Set a maximum duration for your gaming sessions
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing gaming services
- Account Restrictions: Limit access to certain games or features
These tools are available in your account settings. We encourage you to use them proactively.
Support Organizations & Help Resources
If you or someone you know needs help with problem gambling, please contact one of the following organizations:
Australia
- Gambling Help Online — Free, confidential counselling and support
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (free call, available 24/7) - Lifeline Australia — Crisis support and counselling
Phone: 13 11 14 (available 24/7) - Beyond Blue — Support for depression and anxiety
Phone: 1300 224 636
United Kingdom
- GamCare — Free support for problem gamblers
Website: www.gamcare.org.uk - GamStop — National self-exclusion scheme
Website: www.gamstop.co.uk
Canada
- Responsible Gambling Council — Education and support resources
Website: www.responsiblegambling.org
United States
- National Council on Problem Gambling — Confidential helpline and resources
Website: www.ncpgambling.org
Helpline: 1-800-522-4700 (available 24/7)
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA) — Federal Centre for Health Education
Website: www.bzga.de
Take Action Today
If you are struggling with problem gambling, please seek help now. There is no shame in reaching out for support. Professional help is available, and recovery is possible.
Contact Gambling Help Online at 1800 858 858 or visit www.gamblinghelponline.org.au to speak with a counsellor in confidence.
Remember: You are not alone, and help is always available.